By combining Southern Company's internal infrastructure data with hundreds of risk variables like work type, contractor past history, and weather information, Urbint Lens for Damage Prevention generates risk rankings to identify excavation sites that are the most damage-prone, as well as the likelihood of individual locate requests being mismarked.
To assist with no call-in excavation reduction, Urbint Lens for Damage Prevention leveraged permit data to identify permits not linked to an excavation ticket. Using natural language processing, the software also identified habitual no call-in offenders.
Urbint Lens for Damage Prevention identified almost 50 percent of damages in just 5 percent of Southern Company’s overall 811 ticket population. By taking preemptive actions on these risky tickets, Southern Company was able to increase the efficiency of their current damage prevention team and drive down excavation damages by more than 30 percent in select service areas.
Compared to historical pass/fail locate audit rates, Urbint Lens for Damage Prevention doubled the identification rate of audit-failing locate tickets, and identified that 20 percent of no call-in damages could be traced back to an identifiable building permit. The software also produced a list of historical no-call offenders across Southern Company's service territories, enabling damage prevention specialists to optimize safe digging awareness campaigns.